1. Happy work force = happy customers
Provide a great environment to work in and look after your staff the way you expect them to look after your customers.
Why should they be nice to customers if they are getting a raw deal at work themselves? Keep them happy by providing what they need in terms of training (soft skills as well as technical knowledge) and genuine support with positive messages where appropriate and constructive feedback where development is needed.
2. Senior manager feedback
You don’t need to spend a lot of money to make your people feel motivated and valued. Quite often a telephone call from a senior manager congratulating a team member on a ‘good week’ is equally as effective as an offer of a training course or gift voucher. You can’t be seen to be withdrawing from investing in your people. Of course, you may have to make decisions to protect the profitability of your business that may not be popular so the messages you communicate are extremely important. We must continue to celebrate success, coach people on specific challenges and address any difficult issues they face.
3. A positive attitude
It is vital that recruitment team managers realign their expectations and take into consideration the economic climate when setting targets and objectives. Whilst I don’t believe it is all doom and gloom out there, it is definitely tougher to convert leads into sales and there are fewer opportunities. That said, team leaders must encourage their staff to raise their game and sell themselves out of the credit crunch.
4. The right tools and skills for the job
