Steven D. Cohen is an award-winning speaker who teaches Oral Communication in the Workplace at Harvard Extension School. An expert on public speaking, Cohen researches and writes about the techniques that professional speakers use to design and deliver powerful messages. For more information, visit www.stevendcohen.net. In this blog post, Cohen explores how filler words can make you, and even the most powerful speakers, look unprofessional.
It is difficult for me to watch political speeches. After all, I know that I am going to hear one alarming word over and over again. It’s not “debt,” “deficit,” or “downturn.” It’s “um.”
Filler words like “um” may seem natural in everyday speech, but they do not belong in formal presentations or speeches. Powerful public speakers work hard to eliminate words such as “um,” “uh,” “well,” “so,” “you know,” “er,” and “like” from their vocabulary so that their listeners can focus solely on their message. Through practice and persistence, you can too.
So, like, why am I saying “um”?
Why do we use filler words? The simplest answer is that we have been conditioned to answer questions immediately from an early age. When our mother or father asked us a question, we were sure to answer right away—either because we wanted to show respect or because we were afraid of what would happen if we didn’t answer. Consequently, we feel the urge to speak when spoken to.
Some people argue that filler words serve an important purpose such as making a speaker sound more “natural” or “real.” In fact, Michael Erard wrote a book on this very subject. But just because filler words are fairly common in everyday speech does not mean that they are useful. In fact, they often detract from the listener’s ability to understand a particular message.